GENERAL
What is Ruggr?
How can I contact Ruggr?
Is it safe to order online?
What is my “Account”?
How do I know whether the Shirts are the right size?
How do I know if my order has been accepted?
Where are the Ruggr products made?
Do the prices include VAT?
DELIVERY
When can I expect to receive my delivery and what will it cost?
Which countries do you deliver to?
How do I know when my order has been dispatched?
Do you delivery to work addresses?
What to do if I receive an incorrect order?
Can I order for someone outside the EU and do I have to pay for import taxes or customs duties?
PAYMENT
Which payment methods do you accept?
Do I need a PayPal account?
RETURNS
What is your Returns policy?
Do I have to pay to return an item?
How do I return and/or exchange an item?
What to do if my returns form goes missing?
What about items past the 14 day policy?
And if I have not been refunded the correct amount?
How do I know whether you have received the returned goods?
What if my product is faulty?
TECHNICAL
What can I do, I`m having difficulties with My Shopping Cart?
How do I change my account password or account details?
What is Mastercard Securecode?
What is Verified by Visa?
Why can`t I view the videos properly?
TERMS & CONDITIONS
What are your Terms & Conditions?
What is Ruggr?
Ruggr is a new fashion brand combining authentic rugby heritage with modern lifestyle appeal. The Ruggr brand stands for authentic British style rugby Shirts manufactured to the highest quality standards. This is important to us. The brand and the applications are protected as registered trade marks and unauthorised use of them is unacceptable. In fact, copying these trade marks is a criminal activity and can warrant legal action.
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How can I contact Ruggr?
You can contact us by using one of the following contact forms. We will reply to your email as soon as possible.
General Queries
Orders and Returns
Website Services
Is it safe to order online?
We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your details from PayPal. This means information passed between your computer and our website cannot be read in the event someone intercepts it.
How do I know if my order has been accepted?
We will try to dispatch your items from your order as efficiently as possible. Once your order has been accepted, you will receive an automatic email to the email address you provided us with.e will try to dispatch your items from your order as efficiently as possible. Once your order has been accepted, you will receive an automatic email to the email address you provided us with.
What is my “Account”?
Once registered, your will be able to use your personal account to check your orders and alter any personal details, such as your delivery address.
How do I know whether the Shirts are the right size?
We offer four different sizes on our Shirts. Our size guide can be found here.
Where are the Ruggr products made?
Our Shirts are designed in England & Germany to ensure authenticity and accuracy. The products are made in Turkey and our manufacturers have excellent reputation for delivering quality products to highest industry standards..
Do the prices include VAT?
Yes, at the current European/German rate of 19%.
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DELIVERY
When can I expect to receive my delivery and what will it cost?
Shipping costs are displayed in Step 2 of the Checkout area (in the Shop). Click here for an overview of delivery costs.
In general standard products should get to you within 3-5 working days (mainland Europe).
International delivery times can vary greatly depending on destination. We will process your order as quickly as possible and inform you via email once this has been dispatched (provided you have given us an email). We cannot be made responsible for any delays with local customs and any additional customs charges applicable are payable by the customer.
Please also remember to add an additional five working days for our personalised Shirts with your selected number on the back (available for Cawthorne & Plainsbridge). Any orders processed over the weekend or on a bank holiday will not be dispatched until the next working day.
Which countries do you deliver to?
We deliver worldwide. Please check the delivery costs in Step 2 of Checkout (in the Shop) for your country before placing any orders. Also click here for country zones.
How do I know when my order has been dispatched?
Once any item has been dispatched to you, you will receive an automatic email to the email address which was used to place the order.
Do you delivery to work addresses?
We deliver to a different address than the billing address if requested. Please ensure this is selected at the Checkout stage, as we may be unable to change the address before your order gets dispatched. Please also note that we cannot be held responsible for packages which are delivered and received at your work place, only for the package to go missing at this stage.
What to do if I receive an incorrect order?
We are extremely sorry for this mistake on our part. We really hate making mistakes as we completely understand the frustration it causes. Please return the item to us and we will ship out a correct item. We will also refund all your postal charges on your order.
Can I order for someone outside the EU and do I have to pay for import taxes orcustoms duties?
All items are shipped directly from our distribution centre in Germany. Any import or customs duties incurred are the responsibility of the customer.
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PAYMENT
Which payment methods do you accept?
We accept the following methods of payment: PayPal (together with all major credit cards) and advance payment. In Germany we also offer cash on delivery.
Do I need a PayPal account?
You do not need a PayPal account to make a purchase. You can make your purchase with a bank account or credit card. After you have completed your payment you can then decide whether to save your information in a PayPal account for future purchases or not. The choice is yours. This system makes checking out much more convenient because you can use any of the following forms of payment.
Here’s how this easier checkout works:
1. You enter your name and address.2. You’re prompted for your card details, email address, and phone number.
3. Then after reviewing your information, you can choose to save the information by creating a PayPal account to make future transactions faster, or finish the transaction without creating an account.
Our customers who already have a PayPal account will checkout in the traditional manner.
